Frequently Asked Questions

Deposits, withdrawals and bonuses

Below we’ve gathered the most common questions about financial operations and promotional offers. The answers are objective and focused on deadlines, limits, and eligibility.

• How do I make a deposit via Pix?

  Go to the payments area and choose Pix. Confirm the amount, copy the code, and pay through your bank app. The credit is usually processed within a few minutes.

  • Minimum amount shown at checkout.
  • Receipt available after confirmation.
  • If the bank is offline, try again later.
• What is the average withdrawal time?

  Approved withdrawals have priority and are generally completed within minutes. The exact time may vary depending on queue and automatic validations.

  • Pix is the fastest method.
  • Requests outside banking hours may take longer.
  • Processing one withdrawal at a time speeds it up.
• Do bonuses have a rollover? How to complete it?

  Yes, each bonus has specific requirements. Play eligible games to progress until your balance is released.

  • Slots usually contribute 100%.
  • Instant games may have reduced weight.
  • Your progress is shown in real time on the panel.
• My payment failed. What should I do?

  Check your connection and entered information. Then reopen the checkout and try again. If the issue persists, contact support with the date and amount of the transaction.

  • Check your bank’s daily transfer limit.
  • Avoid multiple simultaneous attempts.
  • Keep the receipt to speed up support verification.